Listen Speak & Learn (Volume 1) - By Michael Richardson

This essential DVD by Michael Richardson is the first in the series teaching children and adults a like the basics of speaking and understanding The Twi Language.

 

Twi is an Akan language which is spoken and understood by almost 60% of the population in Ghana, Ivory Coast and abroad. Using a combination of oral and visual techniques this introductory DVD uses Listen, Speak & Learn's unique key framework to develop your listening, speaking, reading and writing of Twi. This DVD is a fun and entertaining way to start learning alone or with the entire family!

Returns Policy

At Neo Native Ltd, we want our customers to be completely happy with every purchase.

However, if you are not satisfied with the item(s) you have purchased, please notify us at info@neo-native.com within 7 days of receiving your order and we will do our best to rectify the situation.

How do I return items?

If you are instructed to return the item(s) by a member of our team, please follow the steps below:

To complete your return, a receipt or proof of purchase is required and is to be emailed to us.

In order to receive a refund, the item(s) must first be returned, and within 14 days of receipt.

Please return the item(s) in its original condition and ideally in the original packaging to the return address:

Neo Native Ltd

Weatherill House Business Centre

New South Quarter

23 Whitestone Way

Croydon

CR0 4WF

Please return by registered mail as refund/exchanges can only be processed once item(s) have been received. 

Please note, if the item is not returned in its original state (unused), we may not be able to issue you a full refund. You will be informed via email whether you will receive a full or partial refund.

Please include the following details so we can process your return and refund as quickly as possible:

• Order number
• Name
• Address

 

I’ve changed my mind and no longer want the item?

If you’ve changed your mind, please return item(s) within 14 days of receipt, but please note that you would be liable for the return postage cost.

Please return items in their original unused condition and ideally in original packaging to the return address:

Neo Native Ltd

Weatherill House Business Centre

New South Quarter

23 Whitestone Way

Croydon

CR0 4WF

 

Please return by registered mail as refund/exchanges can only be processed once item(s) have been received. 

If the item(s) is not returned in its original state (unused) we may not be able to issue a full refund. You will be informed via email whether you will receive a full or partial refund.

Please include the following details so we can process your return and refund as quickly as possible:

• Order number
• Name
• Address

 

How do I return a damaged product?

At Pookie Dumplings, we handle all our products with care however, in the unlikely event that your order arrives damaged please accept our sincere apologies.

Please contact us within 7 days upon receipt of your order.  

Please do not proceed to return anything until you have received a response from our admin team at info@neo-native.com. 

Please note, we may ask you to provide the following: 

• Images of the item(s) depicting the damage
• Image(s) of packaging
• Image/copy of the delivery note

On receipt and review of the requested information, we will respond and detail how to return item(s) and gain a refund if deemed appropriate. 

 

How will I be refunded?

Amounts will be refunded to your original payment method.

Refunds will be issued within 14 days of returns however, it can take up to 30 days to appear on your credit card statement.  

The cost of returning damaged or faulty items will be refunded to you, but this needs to be agreed in advance of return and proof of cost of postage will be required.

If you require further assistance or have any queries, please do not hesitate to contact us. 

Our returns policy does not affect your statuary rights. 

Shipping And Delivery

At Neo Native Ltd, we do our best to ensure that all of our customers have an excellent shopping experience with us.

All our products are shipped using Royal Mail.

How much does delivery cost?

Postage and packaging is at a flat rate of £3.50 UK only (for 1 to 3 books maximum).

If wanting to purchase 3 or more books please contact us at info@neo-native.com for a postage quote.

Other countries’ postage costs will be calculated at check out.

Europe – £12

Canada – £14

USA – £14

Australia – £17

For any countries not listed at checkout, please contact us directly for your order.

When will my order arrive?

Our dispatch team works hard to ensure that your orders are fulfilled as promptly as possible.

Once your order has been submitted and payment received we will begin processing your order.

Processing can take up to 48 hours.

Delivery in the UK can take up to 3 to 5 working days. This excludes Sundays or public holidays. During busy periods packages may experience a delay in arrival.

Please note that expected delivery dates are estimates.

What happens if my package doesn’t arrive?

If your package doesn’t arrive, please contact info@neo-native.com immediately.

We will contact our delivery partner to check the status of the delivery as it may just be delayed.

If it has been confirmed that the item is lost, we will be happy to offer you a replacement.

What if my package gets damaged during delivery?

If you notice your ordered item(s) has been damaged upon arrival, please report the damage to info@neo-native.com within 7 days of receipt and a member of our customer service team will assist you in resolving the issue.

Your satisfaction is of utmost importance to us.

Where do you ship to?

Currently, we only ship within the United Kingdom, US, Canada, Australia, and Europe.

However, if you reside outside of the United Kingdom and would like to purchase a book, please contact info@neo-native.com.

Please note, we also do not deliver directly to PO BOX or Parcel locker addresses. Packages cannot be tracked at these drop-off points and we want to ensure your items are delivered directly and received by you.

Where are orders delivered from?

All of our orders are delivered from the United Kingdom.